February 13th, 2007 - Open Knowledge — LiveJournal
Feb. 13th, 2007
Feb. 12, 2007 | Business | Social Science
Rotten to the core: How workplace 'bad apples' spoil barrels of good employees
Nancy Gardner firstname.lastname@example.org
Look around any organization and chances are you'll be able to find at least one person whose negative behavior affects the rest of the group to varying degrees. So much so, say two University of Washington researchers, that these "bad apples" are like a virus to their teams, and can upset or spoil the whole apple cart.
The researchers' paper, appearing in the current issue of Research in Organizational Behavior, examines how, when and why the behaviors of one negative member can have powerful and often detrimental influence on teams and groups.
William Felps, a doctoral student at the UW Business School and the study's lead author, was inspired to investigate how workplace conflict and citizenship can be affected by one's co-workers after his wife experienced the "bad apple" phenomenon.
Felps' wife was unhappy at work and characterized the environment as cold and unfriendly. Then, she said, a funny thing happened. One of her co-workers who was particularly caustic and was always making fun of other people at the office came down with an illness that caused him to be away for several days.
"And when he was gone, my wife said that the atmosphere of the office changed dramatically," Felps said. "People started helping each other, playing classical music on their radios, and going out for drinks after work. But when he returned to the office, things returned to the unpleasant way they were. She hadn't noticed this employee as being a very important person in the office before he came down with this illness but, upon observing the social atmosphere when he was gone, she came to believe that he had a profound and negative impact. He truly was the "bad apple" that spoiled the barrel."
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